Frihogar

Frihogar

Frihogar is a company dedicated to the home delivery of frozen food products. They use Openbravo to manage more than 5,000 customers weekly or biweekly to organize both the collection of orders and the distribution of gender. The solution has allowed them to optimize the logistics routes as well as the calculation of profitability per customer and many other indicators, all of them key to your business.

The call center operates based on calls suggested by Openbravo. Depending on the day of the week, make automatic calls to customers on the routes of the next day. To obtain the maximum efficiency of the equipment, it records the average duration of each call of each client, making the call to the next client based on the history of durations. This reduces the call and non-response times of the customers. Additionally, the operator visualizes in Openbravo the history of products acquired by the client during the last n months, new products that he bought the last purchase, etc. helping to generate closeness and trust with the client by executing an appropriate sales action.

Additionally, it manages sales statistics by route, best selling products, most profitable products, etc.

Orders placed through the web are downloaded to Openbravo automatically.